1. Grasshopper Reduces the Number of Incoming E-mails by Using Inbenta on

    Their Customer Support Portal PRWeb Tuesday, December 4th 2012 Logo Search VSM: _______________ Search Advanced Inbenta, a provider of Natural Language Processing technologies and Semantic Search, announces that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal Sunnyvale, CA (PRWEB) December 04, 2012 Inbenta, a provider of Natural Language Processin
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    1. We saw results almost immediately after implementing Inbenta on our Zendesk powered support site. In the first two months alone, the percentage of unanswered questions went down, from 21.83% to 8.29% and our click-through ratio increased by 34.4%.
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