1. IBM Software Finds Hidden Product and Service ...

    MSN MoneyCentral - Effective use of advanced text analytics, machine learning and natural language processing techniques enabled ProAct to bring forward useful business insights from customer-agent interaction data which helps increase process efficiency and better ...
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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Quotes

    1. Call centers are really giant data factories of market research: Every time a phone call, e-mail or text message comes in from a customer, it is automatically stored and in many cases either left sitting on a hard drive or being poured over manually.
    2. Effective use of advanced text analytics, machine learning and natural language processing techniques enabled ProAct to bring forward useful business insights from customer-agent interaction data which helps increase process efficiency and better meet customer needs.
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