1. The Patient as Consumer and the Measurement of Bedside Manner - Nejm Catalyst

    Blog Post ยท August 2, 2016 Paul Rosen, MD, MPH, MMM The field of patient experience has emerged over the past decade. Like patient safety in its infancy, this field has not been fully embraced by the health care industry. While measuring customer experience in order to improve may seem like a noncontroversial standard practice in most other industries, the practice is not entirely accepted among physicians.

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