1. Financial Institutions Bullish on Bots

    Financial Institutions Bullish on Bots

    By Jim Marous, Co-Publisher of The Financial Brand and Owner/Publisher of the Digital Banking Report Powered by chatbots, conversational commerce (Voice-First Banking) allows organizations to interact with customers over digital and messaging platforms, providing answers to questions, advice and offers in real-time.

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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD

    1. Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey.
    2. The true test for conversational commerce is in the ability to solve real problems and guide customers through meaningful and sometimes complex commercial and financial activities.
    3. It's an exciting opportunity that will become a reality in the next 1-2 years.
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