1. Why Capital One’s First Messenger Bot Skipped Facebook In Favor Of Texting | Fast Company | The Future Of Business

    Why Capital One’s First Messenger Bot Skipped Facebook In Favor Of Texting | Fast Company | The Future Of Business

    Follow Fast Company We Will Come To You 4 minute Read robot revolution Why Capital One’s First Messenger Bot Skipped Facebook In Favor Of Texting With SMS, Capital One can reach a larger audience and faces fewer privacy hurdles, but gives up modern chatbot conveniences. By Jared Newman 03.10.17 | 9:00 am A strange thing happens when Capital One sends out automated fraud alerts via SMS.

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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Quotes

    1. We kind of launched a chatbot and didn't know it.
    2. We want to go where the people are.
    3. That's not to say you can't have a banking chatbot on Facebook, but it just limits the kind of things you can do.
    4. Now, you're talking about personally identifiable information, because to get you your balance, I would have to verify that you are who you are, and then you start getting near the gray zone.
    5. What's neat here for us is that we get the raw text from the user.
    6. The bank can't write individual rules for each customer, because that's just not efficient or effective.
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