1. Online Support Evolves With Ai, Nlp, and Machine Learning Big Data

    Online Support Evolves With Ai, Nlp, and Machine Learning Big Data

    I had a great talk with Jordi Thomas, CEO of Inbenta — an Artificial Intelligence (AI) and natural language processing (NLP)-based self-service software that has been around for eight years to help improve the customer experience (CX) with customer support at large call centers. The perception of the call center has changed, as customers would prefer to find answers to their questions themselves. This is becoming easier as AI continues to develop and "learn."

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