1. Personetics Awarded Patent for Breakthrough Data-Driven Interpretation of Customer Intent to Power Financial-Savvy Chatbot

    Personetics Awarded Patent for Breakthrough Data-Driven Interpretation of Customer Intent to Power Financial-Savvy Chatbot

    Personetics Awarded Patent for Breakthrough Data-Driven Interpretation of Customer Intent to Power Financial-Savvy Chatbot Real-time Analysis of Customer Data Allows the Personetics Chatbot to Anticipate Customer Needs, Accurately Respond to Service Requests, Proactively Offer Personalized Guidance, and Execute Tasks to Help Customers Manage Their Finances Download image NEW YORK , March 20, 2017 /PRNewswire/ -- Personetics , the leading provider of cognitive applications for the financial services sector, today announced that it was awarded a patent for its innovative approach to conversing with a chatbot, offering superior interpretation of customer intent. Using real-time analysis of customer data combined with high-quality Natural Language Understanding ...

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  1. Categories

    1. Default:

      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Quotes

    1. Natural Language Understanding is a necessary requirement for any bot that is currently being built, but it's not sufficient on its own to truly be helpful to the customer.
    2. A banker or customer service representative needs expertise to be as effective as possible; so do chatbots.
  3. Topics Mentioned