1. How AI can improve customer experiences

    How AI can improve customer experiences

    “The future is already here – it’s just not evenly distributed.” –William Gibson, quoted in The Economist, Dec. 4, 2003 For the past couple of months, I’ve really enjoyed using Alexa, thanks to a Christmas gift of a new Amazon Echo. With remarkably good voice recognition, even in a noisy room, Alexa plays music, checks the weather, hails an Uber ride, and adds items to a shopping list. Bonus: tells bad jokes. Amazon Echo And that just scratches the surface.

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    1. It's often just a fancy name for a computer program
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