1. Then and Now | Customer Experience

    Then and Now | Customer Experience

    INSIGHTS Then and Now Print Email By Denis Pombriant • CRM Buyer • ECT News Network Apr 26, 2017 11:15 AM PT A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow Technologies developed a "day in the life" video that has stuck with me. It was shown at RightNow's last user meeting as an independent company. In fact, at the conference where it debuted, Oracle announced its acquisition of RightNow.

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