1. 69% of UK consumers want instant answers

    69% of UK consumers want instant answers

    Can emerging technologies make this a reality? Shares I believe we are at the very start in a new age of brand-consumer conversation. We are witnessing a technology and demand-fuelled 'perfect storm'. Over the last decade, three trends have emerged and aligned to create a substantially different world for our businesses to compete in. As leaders in IT, it is our duty to understand and react to these changes in technology and sociology: 1.

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