1. Digitization: Enterprises need to drive digitization across customer centric processes

    Digitization: Enterprises need to drive digitization across customer centric processes

    May 23, 2017 04:08 PM IST | Source: Moneycontrol.com Digitization: Enterprises need to drive digitization across customer centric processes Organizations embarking on a digital transformation journey first needs to do away with their manual and paper-based processes which are responsible for delays and poor customer experience Virender Jeet Context has successfully replaced content as the king in the highly competitive game of grabbing customer's attention, which is notorious for not lasting more than 8 seconds. While enterprises cannot do much about the dwindling customer attention span, they can surely launch an offensive to grab that elusive attention through ...

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