1. 4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

    4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

    Tweet I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. My boss approached me and said, “Hey Jeremy, you might start seeing calls, emails, and chats trickle in about this new VOIP phone service.

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    1. Hey Jeremy, you might start seeing calls, emails, and chats trickle in about this new VOIP phone service. Do your best to handle them and let me know if you have any questions.
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