By Annie Fanning . Published on September 12, 2017 Most Popular Despite incredible advances in machine learning and natural language processing (NLP), chatbots are still in their infancy in more ways than one. Like human babies, chatbots come into this world not fully ready to engage socially. In order to have a useful chatbot -- one that is a seamless representation of your brand -- a great deal of time needs to be spent in training. Like all parenting, this is harder than you think.