1. ‘How may I help you?’ asks virtual employee

    ‘How may I help you?’ asks virtual employee

    Dubai: A Dubai Electricity and Water Authority’s (Dewa) virtual employee has been single-handedly answering queries from its customers 24/7, eliminating the need for them to visit Dewa’s offices. Rammas, Dewa’s artificial intelligence-based chat-bot, has addressed 276,756 enquiries from customers since it was launched in the first quarter of 2017. It supports the directives to reduce the number of visitors to Dewa’s offices by 80 per cent.

    Read Full Article

    Login to comment.

  1. Categories

    1. Default:

      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Topics Mentioned

  3. Authors