According to Forrester Research, “globally, 57% of companies either use chatbots already, or plan to do so in the coming year.” That’s incredible! Experts think that the use of chatbots is only going to explode in near future. Think about it. Chatbots have been around for quite a long time. But why this sudden surge and interest in chatbots now ? Well, there are various reasons. Unlike the earlier days, many AI and NLP capabilities are now available as consumable services.