1. As Voice Has Its Moment, Amazon, Google and Apple Are Giving Brands a Way Into the Conversation

    As Voice Has Its Moment, Amazon, Google and Apple Are Giving Brands a Way Into the Conversation

    3 hours ago Share For decades, listening to ‘the voice of the customer’ has been the Holy Grail for marketers. Now, thanks to technology, they can do it millions of times each day. According to Google and Bing, one in four searches is conducted by talking, not typing, a figure comScore predicts will reach 50 percent by 2020. That same year Echo alone will account for $7 billion in voice transactions—or vcommerce—per investment firm Mizuho Bank. Voice is having its moment.

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  1. Categories

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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Quotes

    1. Voice was the first platform that allowed us to take what would traditionally be a face-to-face experience in a bar and make that virtually accessible.
    2. It's a much more frictionless and natural way of interacting.
    3. You can learn a lot from the things customers say.
    4. Right now we're creating the horse and carriage of voice technology.
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