1. Hilton and Marriott Turn to the Internet of Things to Transform the Hotel Room Experience – Skift

    Hilton and Marriott Turn to the Internet of Things to Transform the Hotel Room Experience – Skift

    Post Send When Hilton CEO Christopher Nassetta took to the stage at the Skift Global Forum in September, one of the most headline-grabbing statements he made had to do with what he described as Hilton’s “Connected Room.” “Imagine a world where the room knows you, and you know your room,” Nassetta said. “Imagine a world where you walk in, the TV says, ‘How are you doing, John?

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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD
  2. Quotes

    1. Imagine a world where the room knows you, and you know your room.
    2. With this room type, we're experimenting with technology that not only anticipates your needs, but also personalizes the experience for you.
    3. The Internet of Things has opened up home automation to the everyday consumer.
    4. Our teams are constantly testing off-the-shelf stuff.
    5. I think there's a challenge right now with voice technology in that it isn't totally reliable yet.
    6. It's Samsung's hope to map all 20 billion connected devices to this cloud by the year 2020.
    7. Guests will have to opt into giving us their information and creating their profiles, and these profiles are then memorized so the scenes are set for you.
    8. What Marriott is trying to do is leverage guest profiles.
    9. What we want to do is get to a point where almost every guest feels the benefit of the technology, even if they're not actively leveraging it through an app or voice.
    10. I think hotel owners understand that technology is the way forward, and customers now assume that hotels will incorporate things like connected rooms going forward.
    11. If, as a guest, I have to struggle with the technology — it doesn't do what it's supposed to do, or the assistant can't understand my voice commands, for example — this technology has the potential to make the experience more frustrating than liberating.
    12. I think Hilton's use of its loyalty app is a smart move.
    13. The loyalty tie-in is critical here.
    14. Building your own framework has a higher initial investment however, over time, and over hundreds of new properties being built on the platform and existing properties being brought on, the costs get distributed across the network through economies of scale.
    15. Theoretically, I like Hilton's approach slightly better.
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