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Understanding patient satisfaction with received healthcare services: A natural language processing approach.

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Understanding patient satisfaction with received healthcare services: A natural language processing approach.

AMIA Annu Symp Proc. 2016;2016:524-533

Authors: Doing-Harris K, Mowery DL, Daniels C, Chapman WW, Conway M

Abstract Important information is encoded in free-text patient comments. We determine the most common topics in patient comments, design automatic topic classifiers, identify comments ' sentiment, and find new topics in negative comments.

Mentions: Naïve Bayes AMIA Annu Symp Proc