Also published in Call Centre Helper:
Your Guide to Expo 2016
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The Current State of the Multilingual Help Desk

Call Centre Helper

Tom Tseki gives his insights on the current state of the multilingual help desk and gives his predictions for the future. Providing multilingual support is valuable for enterprise service desks. Considering little data exists on languages and service desks/IT helpdesks, Lionbridge and HDI conducted a study covering 23 countries and 30 industries with the intent to understand the need for multilingual support and how it’s currently being provided.

Mentions: Customer Satisfaction HDI