Also published in The Economic Times:
Neuro-linguistic programming is the newest fad in BPOs
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Target: How India is powering US retailer Target with digital innovations

The Economic Times

If a breath of air from one person can spin a pinwheel, imagine the gale force that could be generated from a team of over 2,800 members.

Whoever said there is strength in numbers was a wise man. A 2,800- strong team that is keyed up about innovations is a force to be reckoned with. It is powerful enough to uproot entrenched practices, add momentum to the winds of change and push ahead with innovation.

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