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    1. AI: From science fiction to a real business

      AI: From science fiction to a real business

      Small companies will be empowered by AI and large enterprises will become more responsive to their customers. Shares When Artificial Intelligence (AI) was just science fiction, nobody thought it would become a real force in the business world. But nearly 50 years after Hal in “2001: A Space Odyssey,” fantasy has morphed into a positive reality, and AI is now a business game-changer.

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    2. How to build a chatbot for a website

      How to build a chatbot for a website

      Taking this into account, decide what your end goal is. It can be: creation of a streamlined user experience customer engagement new sales 3. Create a plan for potential conversations Based on the queries, your chatbot will eventually offer certain kinds of actions meant to help users reach their goals. Create a scenario for the types of interaction your bot is going to have. Determine the bot’s responses based on the input. Plan different branches of the dialogue accordingly. 4.

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      Mentions: NLP SDK
    3. The bots are back

      The bots are back

      Chatbot technology is so hot that Gartner believes that by 2020 you will be more likely to chat with a bot than with your spouse. Shares Chatbots are making a comeback. They have been a hot topic over the past year or two thanks to technological breakthroughs that are making them smarter and faster. In fact, chatbot technology is so hot that Gartner believes that by 2020 you will be more likely to chat with a bot than with your spouse.

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    4. The future is intelligent – is customer service ready for AI?

      The future is intelligent – is customer service ready for AI?

      At the technology behind machine learning develops it be able to provide real-time help to consumers. Shares Customer service is an integral part of the customer journey, and brands are constantly finding new ways to up their game, to better understand consumer needs and provide that unrivalled customer experience. We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year, often leaving customer service agents feeling stretched and exhausted.

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    5. AI is now handling all of Facebook's translations | ITProPortal

      AI is now handling all of Facebook's translations | ITProPortal

      The social network is getting better at translating thanks to introduction of neural networks. Shares Facebook has revealed it is harnessing the power of AI to support its growth across the world. The social media giant, which has over two billion users worldwide, is now using neural networks for to automatically translate content in foreign markets.

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    6. AI and HR, the final frontier

      AI and HR, the final frontier

      AI is rapidly becoming part of the everyday business experience and organisations need to embrace it. Shares In 1966, Gene Roddenberry imagined what things would look like in the twenty-third century. Interstellar travel, people beaming everywhere and a whole host of alien civilisations. These science fiction writers are often cited as the people who shape the future; it is their imagination that drives geeks like me to code, improve and build.

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      Mentions: Gene Roddenberry
    7. AI drives new generation of customer experience surveys

      AI drives new generation of customer experience surveys

      A combination of AI, NLP and machine learning is allowing brands to create natural, real-time communication. Shares Are brands interacting with their customers in the right way to get useful feedback? The answer is: no, not always. While surveys are often used as the barometer of customer sentiment, many companies face two key challenges: How to encourage a healthy survey response rate that allows them to accurately interpret the customer journey.

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      Mentions: Stanford NLP Forbes
    8. LogMeIn acquires chatbot and AI startup

      LogMeIn acquires chatbot and AI startup

      Deal will add Nanorep's technologies to LogMeIn's own offering for smarter customer experiences. Shares LogMeIn has revealed a major new deal which it says will help its services become smarter and more personalised than ever. The privacy firm has announced that it will acquire the digital self-service, chatbot and virtual assistant company Nanorep to provide more personalised experiences for its customers.

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      Mentions: Vodafone
    9. Looking ahead: Delivering on the millennial mobile experience

      Looking ahead: Delivering on the millennial mobile experience

      To remain competitive in the digital landscape, mobile providers must connect consumers to each other and to the services they care about. Shares The digital landscape The digital economy has introduced a whole new caliber of connectivity to consumers’ daily lives – which has also introduced a new caliber of sophistication to today’s consumer demands.

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    10. Still haven’t found what they’re looking for

      Still haven’t found what they’re looking for

      Matt Bush, Director of Agencies at Google UK explains why brands need to step up their voice search if they want to serve customers well. Shares Search is crucial when it comes to brands connecting with audiences. Yet with so many new ways for customers to search for the things they want, brands need to ensure that are able to respond to them quickly and efficiently on the platform of their choice.

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      Mentions: Google Voice NLP
    11. To improve productivity, a people-first IT model is needed

      To improve productivity, a people-first IT model is needed

      Human values and goals must be integrated into IT design. Shares It’s no secret that productive employees are good for business. However, it may be surprising to know just how much a lack thereof can affect a company’s bottom-line. In fact, actively disengaged employees cost the U.S. $450 to $550 billion per year in lost productivity (Source: Gallup ).

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    12. Is voice technology set to become the next frontier?

      Is voice technology set to become the next frontier?

      As consumers begin to rely on digital assistants and adopt smart speakers, it is clear that voice technology will play a predominant role in our futures. Shares In the last 50 years, we have used technology to make it easier to engage with the world around us. This constant strive for increased ease of use and greater connectivity has ushered us towards the simplest and natural interaction mode of all – voice.

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      Mentions: Amazon Apple Google
    13. Making your international expansion a success through SEO

      Making your international expansion a success through SEO

      By tweaking how your business appears in search engines throughout the world, you can greatly affect its visibility. Shares Without laying the proper groundwork, building a plan to target a whole new country or region is not always a recipe for success, especially for unknown brands. With SEO being such a vital part of ecommerce, it’s vital that businesses understand the differences between SEO in different countries before beginning an international campaign.

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      Mentions: Amazon Google SEO
    14. The latest technology trends shaping business: What you need to know

      The latest technology trends shaping business: What you need to know

      Thoughtworks's latest Technology Radar offers insight into the latest technology trends that will affect your organisation. Shares The emergence of Alexa, Siri and Cortana, is driving businesses to investigate how conversational user interfaces (UI) and natural language processing can better serve their customers. That’s according to our latest Technology Radar —a comprehensive biannual analysis of software development trends, from the technology advisory board (TAB) at ThoughtWorks.

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      Mentions: Amazon Siri Cortana
    15. 69% of UK consumers want instant answers

      69% of UK consumers want instant answers

      Can emerging technologies make this a reality? Shares I believe we are at the very start in a new age of brand-consumer conversation. We are witnessing a technology and demand-fuelled 'perfect storm'. Over the last decade, three trends have emerged and aligned to create a substantially different world for our businesses to compete in. As leaders in IT, it is our duty to understand and react to these changes in technology and sociology: 1.

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    16. Can AI revolutionise the banking sector?

      Can AI revolutionise the banking sector?

      Feature Shares Artificial Intelligence (AI) is an over-used phrase reflecting a genuine convergence of a number of technologies and methodologies. The banking and Financial industry as a whole has invested heavily in technology for a long time, and as the industry shifts from being led by large financial institutions, to one that is increasingly driven by disruptive FinTech companies, innovative technology is high on the agenda across the board.

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    17. Is the legal sector embracing the tech revolution?

      Is the legal sector embracing the tech revolution?

      Dan Taylor, director of systems at Fletchers Solicitors, explains how the legal sector is opening its mind to the innovations tech has to offer. Shares Dan Taylor, director of systems at Fletchers Solicitors , explains how the legal sector is opening its mind to the innovations tech has to offer. At the start of 2017, the Law Society (guardians of the UK legal profession) published a report on the state of tech in the nation’s law firms .

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    18. Digital platforms and the post-language economy

      Digital platforms and the post-language economy

      The world can get even smaller, and new technology is making that happen. Shares When we imagine international companies, we think large, publicly traded conglomerates that have substantial resources and funds to facilitate operations on opposite ends of the globe. But that is changing. Already the Internet has shrunk the world so that small companies now rely on software engineers in Pakistan and marketing agencies contract with graphic designers in the Philippines.

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    19. Growing your business using artificial intelligence; the future foundations of every company?

      Growing your business using artificial intelligence; the future foundations of every company?

      Redefine your business growth story through cognitive process automation. Shares Every business, be it a start-up or a well-established organisation, has experienced growing pains. Managing the growth of the business - facing the pressures of resources, people and processes - has long been a challenge in a business’ evolution.

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    20. How can AR and AI change the retail experience?

      How can AR and AI change the retail experience?

      Over the next 12 months, Artificial Intelligence (AI) and Augmented Reality (AR) look set to make a huge explosion into the mainstream. Shares Over the next 12 months, Artificial Intelligence (AI) and Augmented Reality (AR) look set to make a huge explosion into the mainstream. We’ve already seen the mass adoption of AR apps like Pokémon GO. After its launch in the UK on 14 July 2016, a staggering 6.1 million adults had downloaded the app just a month later.

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      Mentions: IBM
    21. The rise of the ‘Conversational Architect’

      The rise of the ‘Conversational Architect’

      How AI is changing the IT career landscape. Shares Last year AI got serious. The increased understanding from businesses on the efficiencies of AI, as well as the convergence of AI with computer power, Cloud, mobile, big data and Natural Language Processing (NLP) mean that the technology has now become a commercially viable business tool. Looking at the current landscape, it’s clear that businesses of all shapes, sizes and sectors are using AI to disrupt traditional models.

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    22. Friend not foe – Why AI isn’t a threat to jobs

      Friend not foe – Why AI isn’t a threat to jobs

      Sean Harrison-Smith, managing director of Ceterna, discusses how businesses can embrace AI without the huge expense and complexity. Shares Suddenly, everyone is talking about artificial intelligence (AI). But the difference between this ‘next big thing’ and, say, the cloud, big data or any other widely-discussed technology, is that the AI talk goes way beyond the IT department. This time it’s being discussed by sociologists, economists and politicians too.

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    23. Ai – technological singularity or simply the best thing to happen to digital marketing?

      Ai – technological singularity or simply the best thing to happen to digital marketing?

      How can businesses stay on top of the digital marketing ecosystem and achieve the optimum balance of technology and human intervention? Shares What does the concept of artificial intelligence (AI) conjure up in the mind of the consumer? Will our children be replaced by fun-loving androids as the eponymous 2001 Steven Spielberg film A.I. suggests? Or perhaps grown adults will suddenly be replaced by robots in the workplace?

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    1-24 of 55 1 2 3 »
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