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    1. Why edge computing is the next wave for our increasingly digital lives

      Why edge computing is the next wave for our increasingly digital lives

      Edge computing will allow businesses to meet consumer demand for increased speed and low latency. Shares Our online world has changed. Our increasing reliance on the Internet and our ability to use the connectivity for a growing number of daily activities cannot compare with the now unthinkable 15 seconds of load times users endured in 1998.

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    2. Facebook bot boom: how the social media chatbot can make you money

      Facebook bot boom: how the social media chatbot can make you money

      Forget becoming a teen idol, a role model or even the world’s biggest superstar. Shares Forget becoming a teen idol, a role model or even the world’s biggest superstar. There is one thing that our athletes, musicians and film stars have strived to become since Michael Jordan first managed it thirty years ago - a multi-million dollar brand. The way to do it now? Through social media.

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      Mentions: Michael Jordan NLP
    3. The rise of AI-driven hiring: How robots can help overcome our labour market challenges | ITProPortal

      The rise of AI-driven hiring: How robots can help overcome our labour market challenges | ITProPortal

      When it comes to hiring, AI holds huge potential to transform the way people search for jobs and how organisations hire. Shares The internet and Artificial Intelligence (AI) have started to fundamentally change all aspects of our personal and professional lives - and we’re only scratching the surface. The UK government recently published a major review of the UK’s AI industry to better understand the scale of the future possibilities.

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      Mentions: Britain
    4. Salesforce adds chatbots and predictions to Einstein

      Salesforce adds chatbots and predictions to Einstein

      Chatbots can be setup in just a few clicks using the company's new myEinstein tool. Shares Salesforce has updated its Einstein artificial intelligence platform with predictive models and automated chatbots that have been designed with the company's end users in mind. During the Dreamforce 2017 conference in San Francisco, Salesforce announced the new features that will not require any programming and can be configured in just a few clicks.

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    5. How intelligent apps are delivering the future of work

      How intelligent apps are delivering the future of work

      Powered by AI and machine learning, intelligent apps can positively affect workflows and increase productivity at your organisation. Shares The era of enterprise mobility can be traced back to when early-adopter enterprises began investing in virtualization technology in order to make critical business apps available for mobile. Unfortunately, such ‘original’ enterprise apps were largely unusable.

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    6. How artificial intelligence can make the difference for customer service

      How artificial intelligence can make the difference for customer service

      Through the use of AI, your ogranisation can offer a more personalised service to your customers. Shares Scaremongering articles about artificial intelligence (AI) are easy to find, generating fear about job-losses in many sectors, particularly in customer-service. The reality however, may be more exciting than frightening, with the technology freeing customer-service agents from drudgery and boosting the role they play in the consumer journey.

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      Mentions: NLP
    7. Ok Google, how will you become relevant to businesses?

      Ok Google, how will you become relevant to businesses?

      Once security reaches acceptable levels, enterprise will be quick to adopt voice for its ease of use and increased productivity. Shares With the rise of Alexa, Google Home, Siri, Cortana, and many others, voice is quickly becoming the next predominant interface for everyday interactions from banking to emails. People are using voice assistants as an easier way to play music, ask questions or order items online.

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    8. This new on-demand world

      This new on-demand world

      Technology is moving fast, and consumers are adapting rapidly. Arguably, businesses are struggling to keep up. Shares Earlier this month Adobe released research showing how augmented reality (AR) and bots are starting to show positive results with consumers. The consistency, personalisation and convenience provided by the technology showed an increase in loyalty, engagement and satisfaction.

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      Mentions: Amazon Google London
    9. Yes, bots can create better customer experiences

      Yes, bots can create better customer experiences

      A successful bot will leverage automation, machine learning and manners. Shares By now, bots are almost a dirty word in the tech industry. Despite the hype, few have delivered a killer experience and customers have every right to feel frustrated by most of their experiences with bots today. First, let’s look at the differences between computers and humans. Computers are amazing at computation.

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      Mentions: Siri
    10. AI: From science fiction to a real business

      AI: From science fiction to a real business

      Small companies will be empowered by AI and large enterprises will become more responsive to their customers. Shares When Artificial Intelligence (AI) was just science fiction, nobody thought it would become a real force in the business world. But nearly 50 years after Hal in “2001: A Space Odyssey,” fantasy has morphed into a positive reality, and AI is now a business game-changer.

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    11. How to build a chatbot for a website

      How to build a chatbot for a website

      Taking this into account, decide what your end goal is. It can be: creation of a streamlined user experience customer engagement new sales 3. Create a plan for potential conversations Based on the queries, your chatbot will eventually offer certain kinds of actions meant to help users reach their goals. Create a scenario for the types of interaction your bot is going to have. Determine the bot’s responses based on the input. Plan different branches of the dialogue accordingly. 4.

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      Mentions: NLP SDK
    12. The bots are back

      The bots are back

      Chatbot technology is so hot that Gartner believes that by 2020 you will be more likely to chat with a bot than with your spouse. Shares Chatbots are making a comeback. They have been a hot topic over the past year or two thanks to technological breakthroughs that are making them smarter and faster. In fact, chatbot technology is so hot that Gartner believes that by 2020 you will be more likely to chat with a bot than with your spouse.

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    13. The future is intelligent – is customer service ready for AI?

      The future is intelligent – is customer service ready for AI?

      At the technology behind machine learning develops it be able to provide real-time help to consumers. Shares Customer service is an integral part of the customer journey, and brands are constantly finding new ways to up their game, to better understand consumer needs and provide that unrivalled customer experience. We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year, often leaving customer service agents feeling stretched and exhausted.

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    14. AI is now handling all of Facebook's translations | ITProPortal

      AI is now handling all of Facebook's translations | ITProPortal

      The social network is getting better at translating thanks to introduction of neural networks. Shares Facebook has revealed it is harnessing the power of AI to support its growth across the world. The social media giant, which has over two billion users worldwide, is now using neural networks for to automatically translate content in foreign markets.

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    15. AI and HR, the final frontier

      AI and HR, the final frontier

      AI is rapidly becoming part of the everyday business experience and organisations need to embrace it. Shares In 1966, Gene Roddenberry imagined what things would look like in the twenty-third century. Interstellar travel, people beaming everywhere and a whole host of alien civilisations. These science fiction writers are often cited as the people who shape the future; it is their imagination that drives geeks like me to code, improve and build.

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      Mentions: Gene Roddenberry
    16. AI drives new generation of customer experience surveys

      AI drives new generation of customer experience surveys

      A combination of AI, NLP and machine learning is allowing brands to create natural, real-time communication. Shares Are brands interacting with their customers in the right way to get useful feedback? The answer is: no, not always. While surveys are often used as the barometer of customer sentiment, many companies face two key challenges: How to encourage a healthy survey response rate that allows them to accurately interpret the customer journey.

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      Mentions: Stanford NLP Forbes
    17. LogMeIn acquires chatbot and AI startup

      LogMeIn acquires chatbot and AI startup

      Deal will add Nanorep's technologies to LogMeIn's own offering for smarter customer experiences. Shares LogMeIn has revealed a major new deal which it says will help its services become smarter and more personalised than ever. The privacy firm has announced that it will acquire the digital self-service, chatbot and virtual assistant company Nanorep to provide more personalised experiences for its customers.

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      Mentions: Vodafone
    18. Looking ahead: Delivering on the millennial mobile experience

      Looking ahead: Delivering on the millennial mobile experience

      To remain competitive in the digital landscape, mobile providers must connect consumers to each other and to the services they care about. Shares The digital landscape The digital economy has introduced a whole new caliber of connectivity to consumers’ daily lives – which has also introduced a new caliber of sophistication to today’s consumer demands.

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    19. Still haven’t found what they’re looking for

      Still haven’t found what they’re looking for

      Matt Bush, Director of Agencies at Google UK explains why brands need to step up their voice search if they want to serve customers well. Shares Search is crucial when it comes to brands connecting with audiences. Yet with so many new ways for customers to search for the things they want, brands need to ensure that are able to respond to them quickly and efficiently on the platform of their choice.

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      Mentions: Google Voice NLP
    20. To improve productivity, a people-first IT model is needed

      To improve productivity, a people-first IT model is needed

      Human values and goals must be integrated into IT design. Shares It’s no secret that productive employees are good for business. However, it may be surprising to know just how much a lack thereof can affect a company’s bottom-line. In fact, actively disengaged employees cost the U.S. $450 to $550 billion per year in lost productivity (Source: Gallup ).

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    21. Is voice technology set to become the next frontier?

      Is voice technology set to become the next frontier?

      As consumers begin to rely on digital assistants and adopt smart speakers, it is clear that voice technology will play a predominant role in our futures. Shares In the last 50 years, we have used technology to make it easier to engage with the world around us. This constant strive for increased ease of use and greater connectivity has ushered us towards the simplest and natural interaction mode of all – voice.

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      Mentions: Amazon Apple Google
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