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    1. Growing your business using artificial intelligence; the future foundations of every company?

      Growing your business using artificial intelligence; the future foundations of every company?

      Redefine your business growth story through cognitive process automation. Shares Every business, be it a start-up or a well-established organisation, has experienced growing pains. Managing the growth of the business - facing the pressures of resources, people and processes - has long been a challenge in a business’ evolution.

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    2. How can AR and AI change the retail experience?

      How can AR and AI change the retail experience?

      Over the next 12 months, Artificial Intelligence (AI) and Augmented Reality (AR) look set to make a huge explosion into the mainstream. Shares Over the next 12 months, Artificial Intelligence (AI) and Augmented Reality (AR) look set to make a huge explosion into the mainstream. We’ve already seen the mass adoption of AR apps like Pokémon GO. After its launch in the UK on 14 July 2016, a staggering 6.1 million adults had downloaded the app just a month later.

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      Mentions: IBM
    3. The rise of the ‘Conversational Architect’

      The rise of the ‘Conversational Architect’

      How AI is changing the IT career landscape. Shares Last year AI got serious. The increased understanding from businesses on the efficiencies of AI, as well as the convergence of AI with computer power, Cloud, mobile, big data and Natural Language Processing (NLP) mean that the technology has now become a commercially viable business tool. Looking at the current landscape, it’s clear that businesses of all shapes, sizes and sectors are using AI to disrupt traditional models.

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    4. Friend not foe – Why AI isn’t a threat to jobs

      Friend not foe – Why AI isn’t a threat to jobs

      Sean Harrison-Smith, managing director of Ceterna, discusses how businesses can embrace AI without the huge expense and complexity. Shares Suddenly, everyone is talking about artificial intelligence (AI). But the difference between this ‘next big thing’ and, say, the cloud, big data or any other widely-discussed technology, is that the AI talk goes way beyond the IT department. This time it’s being discussed by sociologists, economists and politicians too.

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    5. Ai – technological singularity or simply the best thing to happen to digital marketing?

      Ai – technological singularity or simply the best thing to happen to digital marketing?

      How can businesses stay on top of the digital marketing ecosystem and achieve the optimum balance of technology and human intervention? Shares What does the concept of artificial intelligence (AI) conjure up in the mind of the consumer? Will our children be replaced by fun-loving androids as the eponymous 2001 Steven Spielberg film A.I. suggests? Or perhaps grown adults will suddenly be replaced by robots in the workplace?

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    6. Understanding natural language processing for business

      Understanding natural language processing for business

      Classification is an essential step in almost any kind of content management process. Shares Even before the period of digital transformation, the concept of ‘information overload’ was a reality. First coined by Professor Bertram Gross over 50 years ago, he defined it as being directly proportional to a reduction in decision quality. Now we are busier and faced with more information than before – in both our personal and professional lives.

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      Mentions: Gartner Research
    7. A smart and connected world in 2017

      A smart and connected world in 2017

      This year we will continue to see the digital and physical world merge as emerging technologies become a greater part of our lives. Shares (Image: © Image Credit: Jamesteohart / Shutterstock) In 2016, people witnessed the digital and physical worlds continue to merge as everyday objects, commercial and industrial equipment, and entire cities became smart and connected to the cloud.

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      Mentions: Intel
    8. Looking ahead to 2017 – Crm predictions

      Looking ahead to 2017 – Crm predictions

      The first trend that I see shaping the CRM landscape in 2017 is personalisation. Credit: Zaozaa19 / Shutterstock) The prediction business is a tricky business. It is a challenge to separate the signal from the noise when you are looking at the trends that are shaping the market. For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core.

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      Mentions: Microsoft Google CRM
    9. Emerging technologies are sparking U.K. government innovation

      Emerging technologies are sparking U.K. government innovation

      Public sector agencies in the U.K. and globally may not be early adopters, but they are looking to next-gen technologies to overcome their most persistent challenges. Credit: Moon Light PhotoStudio / Shutterstock) Public sector agencies in the U.K. and globally may not be early adopters, but they are looking to next-gen technologies to overcome their most persistent challenges.

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      Mentions: Accenture
    10. The future of omnichannel strategies

      The future of omnichannel strategies

      Instant messaging, chatbots, and traditional SMS central to omnichannel strategies of the future Shares The messaging landscape has seen big changes in 2016, and its evolution is set to continue over the next 12 months. Omnichannel has been around for a while but this year, in particular has seen the concept truly take flight and become a key player in the growth of messaging.

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      Mentions: SMS API OTT
    11. What does 2017 hold for technology innovation?

      What does 2017 hold for technology innovation?

      By Colin Yates Shares From cloud computing to internet-enabled smartphones, technology is constantly evolving, revolutionising the way we live our lives and run our businesses. Mobile is overtaking desktop, media and marketing is adopting digital and our world is increasingly becoming more connected. So, with 2017 merely days away, Colin Yates, chief support officer at WorkMobile , discusses his tech predictions and the trends he believes could disrupt the business world in the near future.

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    12. AI and chatbot innovation doesn't have to be idealistic. Go for practical first

      AI and chatbot innovation doesn't have to be idealistic. Go for practical first

      Innovation doesn’t have to be eye popping. It doesn’t have to make headlines or be the subject of lengthy news features. It just has to work. Shares A month ago I attended a CIO conference where I was asked to discuss three intertwined, yet conflicting themes – innovation, execution and results . In the IT and tech world, we hear these words a lot, but reconciling all three poses some challenging answers.

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      Mentions: CMO
    13. Six trends that will make business more intelligent in 2017

      Six trends that will make business more intelligent in 2017

      The business world is in the midst of a digital transformation that is quickly separating the wheat from the chaff. Shares The business world is in the midst of a digital transformation that is quickly separating the wheat from the chaff. The following article unveils the technology trends that will allow you to successfully and confidently navigate the digital era in the coming year, and considers how conversational systems, humanised big data, and augmented information will benefit everyday business. 1. Conversational systems: In human dialogue with artificial intelligence Recommender systems or so-called chatbots that carry on a dialogue with the ...

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    14. How data science turns big data into ROI

      How data science turns big data into ROI

      By Henry Brown Shares Big data is the business buzz word of our era, bandied around at conferences and in the press as the universal panacea. However, data on its own is not the answer. As an unprocessed asset data is a cost centre, not a source of profit. Where the ROI lies is in what you do with the data and how you leverage it to drive business decisions, and the answer to that lies in data science.

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    15. Bringing artificial intelligence to all

      Bringing artificial intelligence to all

      In order to further the adoption of artificial intelligence, companies need to keep things simple when trying to appeal to consumers. Shares Amazon has long been at the forefront of innovation, with Amazon Prime Air, Amazon Echo and now Amazon Go all recent inventions. But where Amazon really leads the way is in its marketing and specifically how it manages to describe and sell complex technology like artificial intelligence (AI) to the public.

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    16. ‘State of the tech’ - how will the big tech trends fare in 2017?

      ‘State of the tech’ - how will the big tech trends fare in 2017?

      2017 will be an important, but not earth-changing year for these big trends. Shares Chatbot lawyers, virtual reality finally launching and a cyberattack that used baby monitors and DVR players to bring down large chunks of the web - 2016 has certainly been an exciting year for technology. As we approach 2017, many commentators will be getting out their crystal balls and predicting big things for the big trends. Is 2017 the year of VR? Could lifelike AI be just around the corner?

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    17. Amazon launches new Amazon AI platform

      Amazon launches new Amazon AI platform

      Amazon has unveiled its new Amazon AI platform and has provided three tools that utilise machine learning to its developers for use in their applications. Shares During its re:Invent developer event in Las Vegas today, Amazon announced its new Amazon AI platform which will make many the company's machine learning tools available to developers to use in their apps and websites.

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    18. Deep learning: What businesses need to know

      Deep learning: What businesses need to know

      By Ian Barker Shares The concept of machine learning has been around for some time. Deep learning is an area of research aimed at taking things further still and getting closer to an artificial intelligence system by using neural networks in a way that imitates the human brain. Sometimes also referred to as hierarchical learning or deep structured learning, it seeks to model data in order to solve problems like object and facial recognition, natural language processing and speech recognition.

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      Mentions: Google IBM
    19. Cognitive computing: What businesses need to know

      Cognitive computing: What businesses need to know

      What if machines were able to mimic human thought processes? This is the basic premise behind cognitive computing. Shares The ability to think is one of the things that marks us out as human, “I think therefore I am,” as the philosopher René Descartes put it. But what if machines were able to mimic human thought processes? This is the basic premise behind cognitive computing.

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    20. People would rather order food from a robot

      People would rather order food from a robot

      And by 'people' I don't just mean Millennials. Shares If you work in a restaurant or a company's customer service, there's a good chance the people you're communicating with on a daily basis would rather talk to a robot, than you. This is according to a new report by OpenText , which says that 27 per cent of UK's consumers believe robots would provide better customer service, and 26 per cent think the same about ordering food from a restaurant.

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      Mentions: Digital
    21. Salesforce announces Einstein A.I. along with its new research unit

      Salesforce announces Einstein A.I. along with its new research unit

      Salesforce has announced its new Einstein A.I. platform that works with Sales Cloud, Marketing Cloud and a number of its existing products. Shares Salesforce has just announced the launch of its new Einstein artificial intelligence (A.I.) platform that has already been implemented into a number of the company's existing cloud services including Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, App Cloud, Commerce Cloud, Community Cloud and IoT Cloud.

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    22. The challenge of finding overseas customers: A retail perspective | ITProPortal.com

      The challenge of finding overseas customers: A retail perspective | ITProPortal.com

      Facebook Expanding sales beyond local borders to target an international audience offers a great opportunity for retailers to grow their business. However, retailers looking to expand internationally face increased challenges and competition is intense. Dealing with different regional cultures, different online purchasing patterns, language barriers, and varying taxation laws can create major bumps in the road.

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