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    1. How Intercom is helping businesses enhance their customer service with Operator

      How Intercom is helping businesses enhance their customer service with Operator

      Innovation How Intercom is helping businesses enhance their customer service with Operator After the launch of customer service bot Operator, Andy Wolber spoke with Paul Adams, vice president of product at Intercom, about customer support, bots, and the future of voice interfaces. By Andy Wolber | August 30, 2017, 6:54 AM PST You've probably seen one of Intercom's products when clicking on the seemingly smiling customer help button displayed in the corner of many software company web pages.

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    2. Walmart taps Google Assistant for voice shopping, setting stage for future of commerce

      Walmart taps Google Assistant for voice shopping, setting stage for future of commerce

      Walmart taps Google Assistant for voice shopping, setting stage for future of commerce Walmart customers will soon be able to make purchase via voice commands on their Google Home. By Alison DeNisco | August 23, 2017, 7:24 AM PST Google Plus On Wednesday, Google announced a partnership with Walmart allowing customers to make purchases from the retail giant via voice command with the Google Home smart speaker.

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      Mentions: Amazon Google Costco
    3. The Future of AI: 10 Scenarios IBM is Already Working On (TechRepublic)

      The Future of AI: 10 Scenarios IBM is Already Working On (TechRepublic)

      Subscribe to our Next Big Thing newsletter Karasick gave a presentation at IBM InterConnect 2017 this week in Las Vegas where he laid out IBM Research's roadmap for AI. The approach of Karasick's team is ridiculously practical, since their mandate is to incubate technologies that could be useful to businesses. As you'd expect, a lot of things they're working on boil down to automation and big data.

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    4. New IBM security tool uses machine learning to help businesses detect phishing

      New IBM security tool uses machine learning to help businesses detect phishing

      Security New IBM security tool uses machine learning to help businesses detect phishing A new solution from IBM Trusteer automates website classification and can help label phishing websites 250% faster than traditional methods. By Conner Forrest | March 28, 2017, 6:13 AM PST Google Plus Image: iStockphoto/weerapatkiatdumrong A new machine-learning based security solution from IBM could help businesses detect phishing sites up to 250% faster than other methods.

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    5. How to use machine learning to improve customer service

      How to use machine learning to improve customer service

      Artificial Intelligence How to use machine learning to improve customer service At the 2017 Google Cloud Next conference, the company hosted a session on how companies can use their machine learning tools on Google Cloud Platform to streamline their customer service efforts. By Conner Forrest | March 9, 2017, 2:22 PM PST Google Plus Image: iStockphoto/Jirsak One area of business that stands to benefit from machine learning is customer service.

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    6. Can AI save a life? Facebook thinks so

      Can AI save a life? Facebook thinks so

      Artificial Intelligence Can AI save a life? Facebook thinks so Facebook is rolling out new artificial intelligence tools and algorithms to help better spot suicidal users and get them help. By Conner Forrest | March 1, 2017, 6:20 AM PST Google Plus Image: Facebook Facebook is rolling out a new set of tools designed to help improve its efforts in suicide prevention among users, the company announced in a blog post on Wednesday.

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      Mentions: Los Angeles Miami
    7. The 10 hottest developer jobs of 2017

      The 10 hottest developer jobs of 2017

      Developer The 10 hottest developer jobs of 2017 Ruby, JavaScript, and full stack developers are among the most in-demand positions in enterprises this year. Here's what you need to know about them. By Alison DeNisco | February 16, 2017, 4:00 AM PST Subscribe to our Mobile Enterprise newsletter The start of 2017 has seen immense growth in demand for developers, as front end developers, full stack developers, mobile developers, and back end developers are all currently in the top 10 hardest to fill tech jobs, according to data from job search site Indeed.com . Meanwhile, the US Bureau of ...

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      Mentions: CSS CTO Ajax
    8. IBM uses Watson to fill cybersecurity gaps

      IBM uses Watson to fill cybersecurity gaps

      Security IBM uses Watson to fill cybersecurity gaps IBM's new Watson for Cyber Security, unveiled at RSA, can tap into more than 1 million security documents to help cybersecurity professionals more easily identify and mitigate potential threats. By Alison DeNisco | February 13, 2017, 9:32 AM PST Security analysts at IBM X-Force Command Centers use Watson to augment their investigations into cybersecurity incidents.

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    9. IBM Watson: The smart person's guide

      IBM Watson: The smart person's guide

      Google Plus Image: IBM IBM Watson first garnered worldwide attention in 2011 as the computerized "brain" that won one million dollars on the TV game show Jeopardy! by beating human contestants. Since then, IBM Watson has gained a reputation as a thinking machine that can crunch through mountains of data and turn out answers in fractions of a second. But what exactly is it? This primer on IBM Watson answers that question.

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    10. HPE boosts IDOL data analytics engine with natural language processing tools

      HPE boosts IDOL data analytics engine with natural language processing tools

      Big Data HPE boosts IDOL data analytics engine with natural language processing tools HPE recently announced that a new version of its analytics engine HPE IDOL will improve the interactions between humans and computers, adding context to data. By Conner Forrest | December 6, 2016, 11:08 AM PST Google Plus Image: iStockphoto/Bet_Noire HPE has added natural language processing capabilities to its HPE IDOL data analytics engine, which could improve how humans interact with computers and data, the company announced Tuesday. By using machine learning technology, HPE IDOL will be able to improve the context around data insights, the company ...

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      Mentions: Google
    11. Siri's legacy: How next-gen bots will change the way business gets done

      Siri's legacy: How next-gen bots will change the way business gets done

      Why you shouldn't worry about a robot stealing your job While assistants like Siri know a little about a lot of things, virtual specialists have a narrow main focus, but their knowledge in that subject is very deep, thanks to natural language processing and artificial reasoning capabilities. "If you say to Siri, 'Transfer $200 to checking,' Siri will look up transfer on the web, and probably point you to Wikipedia," Mark said.

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    12. Meeker's Internet Trends 2016: Keep an eye on messaging, UI, big data, and connected cars

      Meeker's Internet Trends 2016: Keep an eye on messaging, UI, big data, and connected cars

      Google Plus Image: iStockphoto/HYWARDS As the internet continues to seep into almost every aspect of our daily lives, the way we use it as a tool and platform undoubtedly changes. And these changes, though they happen over time, can have serious implications for businesses. Mary Meeker, a partner at venture capital firm Kleiner, Perkins, Caufield, and Byers, delivered her Internet Trends report for 2016 on Wednesday at the Code Conference in Rancho Palos Verdes, California.

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