1. 1-17 of 17
    1. Transforming the future of the travel experience, one mobile at a time

      Transforming the future of the travel experience, one mobile at a time

      Transforming the future of the travel experience, one mobile at a time By Robert Meza , Head of Travel - the ENTERTAINER Comments Take a minute to imagine that you've just arrived in Barcelona (or Bangkok, London, Perth, you choose). You've got just 12 hours before your connecting flight. Do you reach for your guidebook and search out the tourist information office? Of course not – feasible options a decade ago but not in this digital age.

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      Mentions: Japan Apple Barcelona
    2. In Search of the Next Uber

      In Search of the Next Uber

      By Phocuswright Marketing , Marketing Innovation Isn't Just for Startups Startup and emerging companies take The Phocuswright Conference Summit stage on Tuesday, November 7, to showcase their travel innovations. But established companies are changing the travel landscape too. Companies 48 months or older are invited to apply for the few remaining spots at Launch, held Wednesday, November 8. Learn more about Launch here and see if you're eligible to take the stage.

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      Mentions: Google Expedia Apac
    3. The Hotel in the Clouds: Paths to Innovation in Hospitality

      The Hotel in the Clouds: Paths to Innovation in Hospitality

      Press Release 21 September 2017 The Hotel in the Clouds: Paths to Innovation in Hospitality In today's world of AI and smart technology, it's time for hotels to again lead the way in embracing innovation. Never has so much technological capability been available at low cost, with huge potential to build brand loyalty and counter increasing commercial pressure from Online Travel Agents (OTAs). In the cloud.

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    4. Back to basics: What is a chatbot and does my hotel need one? | By Stuart Dickinson

      Back to basics: What is a chatbot and does my hotel need one? | By Stuart Dickinson

      Back to basics: What is a chatbot and does my hotel need one? By Stuart Dickinson , Freelance journalist, copywriter and media developer Comments A chat what? While the term chatbot might still be a foreign term for some hotel owners, this technology is quickly gaining momentum in the hospitality and travel industries as more marketing experts begin to harness its potential. And chances are you've already interacted with a chatbot.

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    5. Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

      Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

      Press Release 9 August 2017 Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG HTNG has chartered two new workgroups: Business Analytics Transactional Extract Workgroup and Voice Interaction Framework Workgroup to solve emerging industry challenges. The lack of consistency in exporting valuable data from property management systems, will be addressed by HTNG's Business Analytics Transactional Extract Workgroup.

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    6. Volara and Hotel Technologies to Bring New iAVS1 Docking Station for the Amazon Echo Dot to Hotels

      Volara and Hotel Technologies to Bring New iAVS1 Docking Station for the Amazon Echo Dot to Hotels

      Industry Update Press Release 11 July 2017 Volara and Hotel Technologies to Bring New iAVS1 Docking Station for the Amazon Echo Dot to Hotels New York and Rahway, N.J. -- Volara , the leading provider of voice-based guest engagement software for the Amazon Echo, is working with Hotel Technologies Inc. , a trusted leader in hotel bedside solutions with their iHome hotel bedside audio and power products, to offer hotel clients the iHome® iAVS1 Docking Station for the Amazon Echo Dot.

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    7. How to Make a Successful Travel Chatbot

      How to Make a Successful Travel Chatbot

      Supplier News 5 July 2017 How to Make a Successful Travel Chatbot Chatbots are getting increasingly sophisticated and capable of mimicking human conversation behaviors, but what should these bots aim to do and how can brands deploy a chatbot successfully? The new Are Bots Worth the Bother? Report from EyeforTravel and Travelaer reveals all and is free to download now.

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      Mentions: TripAdvisor KLM
    8. Top 5 Questions to Ask When Searching for Development and Consulting Partners | By Andrew Sanders

      Top 5 Questions to Ask When Searching for Development and Consulting Partners | By Andrew Sanders

      Opinion Article 20 June 2017 Top 5 Questions to Ask When Searching for Development and Consulting Partners The Top 5 Questions Hotel Companies and Tech Suppliers Need to Ask When Looking for a Development and Consulting Partner By Andrew Sanders , VP, Travel & Hospitality - North America for DataArt Comments Long gone are the days when a company would "off-shore" its software development requirements as a regular course of action - especially within the travel and hospitality industry.

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    9. The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

      The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

      The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels Today, The Venetian Las Vegas launched one of the hospitality industry's first Facebook Messenger direct booking channels – and the first for an individual hotel -- offering guests the opportunity to book directly and securely through social messaging.

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    10. Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond | By Alex Shashou

      Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond | By Alex Shashou

      Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond By Alex Shashou , President & co-founder of ALICE Technologies that were big in 2016, and are only getting bigger. HOTEL STAFF TECHNOLOGY. Ops is the new black. Happy staff = happy guests, and 2016 was the year where staff technology and back of house operations finally got the attention and validation it deserves.

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    11. ZUMATA expands AI-powered customer service beyond travel with IBM Watson

      ZUMATA expands AI-powered customer service beyond travel with IBM Watson

      ZUMATA expands AI-powered customer service beyond travel with IBM Watson ZUMATA taps Watson to personalize conversational customer experiences in finance and insurance SINGAPORE -- ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences.

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    12. The Importance of Business Travel Innovation | By Greg Abbott

      The Importance of Business Travel Innovation | By Greg Abbott

      By Greg Abbott , SVP DataArt The Importance of Business Travel Innovation I recently had the pleasure of sitting on a panel with prestigious business travel leaders to discuss the major issues facing the sector. One of the overarching sentiments emerging from the event was the fact that we are entering a period of significant evolution for the business travel sector, with technology moving at an increasingly rapid pace.

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    13. Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

      Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

      Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity? Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity? Robert Meza, ZUMATA's Head of Cognitive Solutions and Strategic Partnerships, participated in a panel titled "Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?" at the WIT (Web In Travel) 2016 Conference held at the Marina Bay Sands, Singapore on October 18, 2016.

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      Mentions: Japan Singapore Asia
    14. Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom

      Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom

      Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom The first head of innovation has been named by Tui UK & Ireland as the group looks to further digitise the business. Jo Hickson, joins from Home Retail Group where she spent five years as group head of innovation. The appointment of the former Tui graduate follows the operator signaling the end of paper brochures. She will run the new Tui Holiday Lab as the firm’s centre of innovation and collaboration.

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    15. Text Analytics in Hospitality | By Jeff Catlin

      Text Analytics in Hospitality | By Jeff Catlin

      As true as the idea is, I find this anthem frustrating: what does "listen better" really mean? It's not bad advice, but it represents a simplified version of the problem and provides an incomplete solution to an incomplete question. There are three questions that hospitality experts should be asking and answering: Who is talking about my services? What are they discussing? How are they feeling?

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      Mentions: NLP TripAdvisor
    16. Capture, comprehend and act on the voice of your guests: Text analytics for Hospitality | By Natalie Osborn

      Capture, comprehend and act on the voice of your guests: Text analytics for Hospitality | By Natalie Osborn

      In service industries such as hospitality and gaming, the ability to capture, comprehend and act on guest or patron feedback is critical. Previously we learned from Kelly that user generated content from social review sites influences the purchase process for hotel rooms. Take a moment to think about how many times a hotel or casino interacts with their guests or patrons. With each of those ...

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    17. Act global and think local: how not to get lost in translation | By Pamela Whitby

      Act global and think local: how not to get lost in translation | By Pamela Whitby
      In an increasingly global world where social and search are merging and reviews really do matter, what should travel firms be thinking about? Kathleen Bostick, Vice President of the Travel and Hospitality Practice at the global translations firm, Lionbridge, shares her insights with EyeforTravel'sPamela Whitby.
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      Mentions: Japan China Italy
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      Discourse, Entailment, Machine Translation, NER, Parsing, Segmentation, Semantic, Sentiment, Summarization, WSD