1. 1-10 of 10
    1. Top 5 Questions to Ask When Searching for Development and Consulting Partners | By Andrew Sanders

      Top 5 Questions to Ask When Searching for Development and Consulting Partners | By Andrew Sanders

      Opinion Article 20 June 2017 Top 5 Questions to Ask When Searching for Development and Consulting Partners The Top 5 Questions Hotel Companies and Tech Suppliers Need to Ask When Looking for a Development and Consulting Partner By Andrew Sanders , VP, Travel & Hospitality - North America for DataArt Comments Long gone are the days when a company would "off-shore" its software development requirements as a regular course of action - especially within the travel and hospitality industry.

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    2. The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

      The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

      The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels Today, The Venetian Las Vegas launched one of the hospitality industry's first Facebook Messenger direct booking channels – and the first for an individual hotel -- offering guests the opportunity to book directly and securely through social messaging.

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    3. Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond | By Alex Shashou

      Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond | By Alex Shashou

      Technologies That Will Have A Major Impact On Hotels In 2017 And Beyond By Alex Shashou , President & co-founder of ALICE Technologies that were big in 2016, and are only getting bigger. HOTEL STAFF TECHNOLOGY. Ops is the new black. Happy staff = happy guests, and 2016 was the year where staff technology and back of house operations finally got the attention and validation it deserves.

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    4. ZUMATA expands AI-powered customer service beyond travel with IBM Watson

      ZUMATA expands AI-powered customer service beyond travel with IBM Watson

      ZUMATA expands AI-powered customer service beyond travel with IBM Watson ZUMATA taps Watson to personalize conversational customer experiences in finance and insurance SINGAPORE -- ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences.

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    5. The Importance of Business Travel Innovation | By Greg Abbott

      The Importance of Business Travel Innovation | By Greg Abbott

      By Greg Abbott , SVP DataArt The Importance of Business Travel Innovation I recently had the pleasure of sitting on a panel with prestigious business travel leaders to discuss the major issues facing the sector. One of the overarching sentiments emerging from the event was the fact that we are entering a period of significant evolution for the business travel sector, with technology moving at an increasingly rapid pace.

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    6. Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

      Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

      Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity? Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity? Robert Meza, ZUMATA's Head of Cognitive Solutions and Strategic Partnerships, participated in a panel titled "Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?" at the WIT (Web In Travel) 2016 Conference held at the Marina Bay Sands, Singapore on October 18, 2016.

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      Mentions: Japan Singapore Asia
    7. Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom

      Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom

      Jo Hickson has been named Head of Innovation at TUI in London, United Kingdom The first head of innovation has been named by Tui UK & Ireland as the group looks to further digitise the business. Jo Hickson, joins from Home Retail Group where she spent five years as group head of innovation. The appointment of the former Tui graduate follows the operator signaling the end of paper brochures. She will run the new Tui Holiday Lab as the firm’s centre of innovation and collaboration.

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    8. Text Analytics in Hospitality | By Jeff Catlin

      Text Analytics in Hospitality | By Jeff Catlin

      As true as the idea is, I find this anthem frustrating: what does "listen better" really mean? It's not bad advice, but it represents a simplified version of the problem and provides an incomplete solution to an incomplete question. There are three questions that hospitality experts should be asking and answering: Who is talking about my services? What are they discussing? How are they feeling?

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      Mentions: NLP TripAdvisor
    9. Capture, comprehend and act on the voice of your guests: Text analytics for Hospitality | By Natalie Osborn

      Capture, comprehend and act on the voice of your guests: Text analytics for Hospitality | By Natalie Osborn

      In service industries such as hospitality and gaming, the ability to capture, comprehend and act on guest or patron feedback is critical. Previously we learned from Kelly that user generated content from social review sites influences the purchase process for hotel rooms. Take a moment to think about how many times a hotel or casino interacts with their guests or patrons. With each of those ...

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    10. Act global and think local: how not to get lost in translation | By Pamela Whitby

      Act global and think local: how not to get lost in translation | By Pamela Whitby
      In an increasingly global world where social and search are merging and reviews really do matter, what should travel firms be thinking about? Kathleen Bostick, Vice President of the Travel and Hospitality Practice at the global translations firm, Lionbridge, shares her insights with EyeforTravel'sPamela Whitby.
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      Mentions: Japan China Italy
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