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    1. Consumer Behavior Transformation Via AI

      Consumer Behavior Transformation Via AI

      Share Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather than having one-on-one relationships with regular customers at standard brick-and-mortar locations, eCommerce has globally widened the sales interaction. With the advent of artificial intelligence (AI), retailers and merchants have the capability to reach a much larger array of consumers on an extremely tailored and personal level.

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      Mentions: IBM Goldman Sachs PWC
    2. Voice Activated Tracker: Retailers Seek AI Boost

      Voice Activated Tracker: Retailers Seek AI Boost

      Share The evolution of the retail industry is well underway, and it’s becoming more evident (perhaps as a response to eCommerce giants like Amazon) that retailers are looking for innovative ways to enhance their offerings. Specifically, customer service options in retail are seeing more interest from retailers for artificial intelligence (AI) implementation. The ability AI has to continually learn and evolve is likely the attractive feature with which retailers are most in tune.

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      Mentions: Amazon Apple Siri
    3. Facebook Messenger Updates Entice Businesses, Developers

      Facebook Messenger Updates Entice Businesses, Developers

      Share Facebook wants more businesses to use its Messenger service to enhance their own customer experiences. Reports Friday (July 28) said Facebook has added enhanced Natural Language Processing capabilities into its chat service with the launch of Messenger Platform 2.1; those updates are geared toward facilitating communication between business and customer, Facebook said in a blog post last week.

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      Mentions: NLP
    4. AI’s Impact on The Digital Retail Revolution

      AI’s Impact on The Digital Retail Revolution

      Share The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. As we’ve reported in the past, places like Sephora have installed various tablets with embedded augmented reality (AR) features to help customers pick and choose what makeup shades look best on their skin tone.

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      Mentions: Amazon China Hangzhou
    5. Is AI The Key To Retail’s Survival?

      Is AI The Key To Retail’s Survival?

      Share Maybe. Over the course of the last few years, eCommerce has sprung up and put the brick-and-mortar side of the retail industry on notice. A growing number of eCommerce-focused merchants like Amazon have gradually increased their footprint in the physical store space. With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience.

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    6. APEX Analytix Taps Into AI For Supply Chain Optimization

      APEX Analytix Taps Into AI For Supply Chain Optimization

      Share Supply chain management company APEX Analytix is adding artificial intelligence (AI) into its mix of offerings to help companies optimize their global supply chains and the money that flows through it. The company announced today (Thursday, June 15) that it is rolling out a new solution, APEX Archimedes, which taps into IBM Watson and uses artificial intelligence, machine learning, robotic process automation and natural language processing for greater efficiency in analytics, controls and working capital. The technologies are already running on APEX Analytix software, the company said, adding that it has used these smart technology tools to protect $2 ...

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      Mentions: IBM Watson IBM
    7. Man Versus Artificial Intelligence

      Man Versus Artificial Intelligence

      Share Since the advent of technology, the age-old battle of man versus machine has been an issue. Whether it’s televisions entering homes in the mid-20th-century or personal computers coming onto the scene in the late 1980s, technology has no doubt had an effect on everyday life. By integrating tech into various aspects of everyday life, many processes have become streamlined. And in the case of the last decade, many processes have become automated.

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    8. Chatbot Tracker: Speaking To Cars Via Smartcar

      Chatbot Tracker: Speaking To Cars Via Smartcar

      Share Back in the ‘80s, Knight Rider was a television show that featured not only the great David Hasselhoff but also his trusty sidekick (and car), KITT. Through the use of advanced artificial intelligence, Hasselhoff was able to have conversations with KITT. Movies will likely always involve some aspect of projecting what the future could be like.

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      Mentions: Microsoft Voice Tesla
    9. Chatbot Tracker: Saving $8B Annually by 2022

      Chatbot Tracker: Saving $8B Annually by 2022

      Share Over the past decade, we’ve seen mobile apps rise to be the go-to item businesses add to their competitive repertoire. With Apple’s App Store and Android’s Play Store becoming major players with developers and businesses looking to expand offerings and make a few extra dollars, mobile apps have appeared to become unstoppable forces. That was until chatbots were brought into mainstream via consumer/enterprise interactions.

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    10. The Data Differentiator In Compliance

      The Data Differentiator In Compliance

      Banks and financial institutions spend billions of dollars to ensure they are meeting compliance requirements and properly managing risks. But is all the money being invested really getting the job done? Despite a compliance market packed with providers and the investment from companies to ensure they stay on the right side of regulations, instances of money laundering and fraud are still prevalent and not going anywhere any time soon.

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      Mentions: API AML
    11. Chatbot Tracker: Implications of The Omnichannel Chatbot

      Chatbot Tracker: Implications of The Omnichannel Chatbot

      Share In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way. Over the years, the advancement of natural language processing combined with artificial intelligence have given rise to the true capabilities of chatbots. The way in which chatbots are used today by brands has likely been partially responsible for helping to shape consumer perception and expectation of brand interactions.

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    12. Chatbot Tracker: Chatbot Revenue On The Rise

      Chatbot Tracker: Chatbot Revenue On The Rise

      Share Since Facebook announced its decision to partner up with companies to create custom chatbots last April at its F8 event , businesses have slowly started to embrace the ultra convenient way to communicate with customers. From Domino’s Pizza to insurance companies like Next Insurance , the decision to join a platform that already has nearly two billion active monthly users is likely not something that takes too much convincing.

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    13. Tradeshift Debuts Ada, Its B2B Virtual Assistant

      Tradeshift Debuts Ada, Its B2B Virtual Assistant

      Share B2B eCommerce platform Tradeshift has debuted Ada, an artificial intelligence solution to help businesses collaborate with each other. Reports Wednesday (March 29) said Tradeshift Ada was revealed by the company as part of its broader push to deploy AI technologies within its platform. According to reports, Ada is the world’s first for the B2B collaboration space and supports not only buyers’ and suppliers’ communication and collaboration, but also third-party app developers.

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    14. Synechron Launches 14 AI Accelerators For Financial Services Mkt

      Synechron Launches 14 AI Accelerators For Financial Services Mkt

      Share Synechron, the global financial services consulting and technology company, announced Thursday (March 23) the launch of “Neo,” a set of artificial intelligence (AI)-based tools for the financial services industry. In a press release, Synechron said that with Neo, financial institutions will be able deploy AI solutions that solve complex business challenges. “Financial institutions are looking to implement the latest technology to address real-world problems in financial services.

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      Mentions: OCR Data Science Nltk
    15. Pelican Launches Realtime Payments Processing

      Pelican Launches Realtime Payments Processing

      Share Waiting for a payment to clear can be one of the most tedious tasks in today’s fast-paced society. With ecommerce picking up steam over the last few years, more and more consumers are not only expecting but demanding fast-paying systems in order to expedite the buying process. Here to help remedy this dilemma is global payments and compliance systems company Pelican. In the EU this week, the company launched its real-time payments and compliance solution, PelicanFast.

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      Mentions: Parth Desai
    16. Google Assistant Could Soon Support Payments

      Google Assistant Could Soon Support Payments

      Share Google is taking the first steps to integrate its Google Assistant with different paid services. According to a report , citing an APK teardown by XDA, Google’s latest version of its app, 6.11.13 beta, has a string of code which the report said could be a sign that payments are coming to Google Assistant shortly. The report said the string of code shows that Google Assistant can handle credit cards and offer direct links to Google support.

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    17. Tapping Into 120 Million Traveling Wallets

      Tapping Into 120 Million Traveling Wallets

      Posted on January 17, 2017 Retailers across the U.S. face the pressure of competing with Amazon and others amid dwindling foot traffic at stores. But as Alipay expands its presence in North America, one salve may lie with Chinese tourists ready to spend, using a platform they know and love, as Souheil Badran, Alipay North America president, told Karen Webster. Share You’re a retailer, beset by the twin problems of brick-and-mortar and fickle U.S. consumer spending.

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    18. Data Enablers: Grey Jean Technologies, Ai + Consumer Behavior Data = Sales Growth

      Data Enablers: Grey Jean Technologies, Ai + Consumer Behavior Data = Sales Growth

      Share Customers are interesting creatures. They have high expectations for retailers, and they only want more. Studies say consumers are holding retailers to a higher standard than in past years. Consumers want a seamless and enhanced shopping experience, and they also want their items shipped quickly . “With the popularity of Amazon, Pandora and Netflix, today’s consumer has the expectation that retailers will know them personally,” said Craig Alberino, CEO of Grey Jean Technologies .

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    19. AI Platform By Conversica Automates Business Conversations

      AI Platform By Conversica Automates Business Conversations

      Share Investment activity picked up for the first full week of the new year as measured against the last week of December, logging a total of just under $519 million. This time around, the B2B sector led FinTech as the area where the most funds flowed, with about $456 million. As had been seen in the last few weeks of the year, the total amounts invested were dominated by a few outsized deals, with two triple-digit transactions.

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      Mentions: China Epson IBM
    20. Chatbot Tracker: Could Bots Be Too Helpful?

      Chatbot Tracker: Could Bots Be Too Helpful?

      Share Chatbots — with their artificial intelligence capabilities — were designed to help humans. At least, that’s what many of their developers say they were commissioned to do. But sometimes, maybe they’re too helpful. Recently, a TV news report in San Diego turned into “too much help.” CW6 ran a story about a six-year-old girl accidentally ordering a $170 dollhouse with the help of Amazon’s Alexa.

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    21. Are Banks Keeping Pace With The Speed Of Innovation?

      Are Banks Keeping Pace With The Speed Of Innovation?

      Share The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact. Whether that’s on their mobile device on the go or in their kitchen while they make dinner.

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    22. Chatbot Tracker: Entertaining Bots And Their Potential To Kill Apps

      Chatbot Tracker: Entertaining Bots And Their Potential To Kill Apps

      Chatbots’ capabilities seem to be extending and expanding weekly. They can help consumers bank easier, ship and track gifts quicker, plan a vacation with less stress and even talk to those who have passed away . Now, chatbots can even help plan a party. Beverage company Pernod Ricard launched a chatbot bartender that helps party hosts create cocktails for their event.

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      Mentions: Amazon LivePerson CMO
    23. Chatbot Tracker: Let Your Chatbot Be Your (Airline Travel) Guide

      Chatbot Tracker: Let Your Chatbot Be Your (Airline Travel) Guide

      Share Chatbots can now fly you around the world. This week, Lufthansa’s chatbot named Mildred took flight with capabilities of helping flyers search for cheap flights and book tickets using natural language processing through Wit.ai . Mildred will recognize your requests in both English and German and will employ the Google geolocation database for tourist attractions around destinations. Some experts say this is “wheels up” for chatbots and the airline industry.

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      Mentions: Chicago Boston Google
    24. Rokid Raises $50M For Home IoT Hub

      Rokid Raises $50M For Home IoT Hub

      Share Watch out, Alexa. TechCrunch reported that Rokid just raised $50 million at a $450 million valuation. Melody, its Internet of Things home hub, recognizes faces and voices and can even sing to you — in English and Mandarin. It takes a team of 90, including 15 PhDs and 21 masters holders, to work out Melody’s advanced computer vision and natural language processing — quite a feat. So, it’s no wonder investors have been jumping on board.

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      Mentions: China
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