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    1. Have business leaders moved beyond the machine fear factor?

      Home » Leadership » Strategy and vision Have business leaders moved beyond the machine fear factor? Feature 13 June 2017 Embracing intelligent automation is now seen as key to breaking through the productivity plateau and remaining competitive in the AI-first world Nick Ismail The majority of business leaders are optimistic about the augmented workforce powered by intelligent automation. According to research from Avanade , these leaders have moved beyond the ‘human vs machine fear factor’.

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      Mentions: Germany Rolls-Royce
    2. AI’s impact on customer experience

      AI’s impact on customer experience

      Nick Ismail Businesses have reached an era of individual service for customers, and for good reason. Consumers have an unprecedented amount of information at their fingertips — from price to quality to service — and as a result, getting customer conversions is more challenging than ever. Forrester estimates that every $100 spent on getting web traffic to an e-commerce site results in only $1 of conversions.

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    3. Amazon looks to consolidate the virtual assistant market

      Amazon looks to consolidate the virtual assistant market

      Home » Technology » Applications and development Amazon looks to consolidate the virtual assistant market News 9 May 2017 Amazon Echo, according to rumours, is set to be launched with a screen this week, as part of the company’s efforts to consolidate its position in the virtual assistant market Nick Ismail According to a report in the Wall Street Journal (WSJ), Amazon is on the verge of releasing the upgraded version of Amazon Echo – the virtual assistant that took the world by storm towards the end of 2016. In a new report from eMarketer it estimated, for example, that 36 million ...

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      Mentions: Amazon Mattel Lenovo
    4. UK consumers reveal true feelings on AI technology

      Home » Technology » Applications and development UK consumers reveal true feelings on AI technology Analysis 22 March 2017 Artificial intelligence and robot technology is steadily pervading the consumer space, but what do the consumers think of it? COMMENT 'The digital revolution will drive an increasing reliance on self-service technology, machine to machine (M2M) communication and AI, and there is no denying that every job in every industry will be impacted.

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    5. How to future-proof tech skills and stay ahead of the curve

      Home » Technology » Skills and Training How to future-proof tech skills and stay ahead of the curve The UK skills gap grew by 5% during 2014 to 2016, a number only exceeded by Brazil and Canada, with 70% of C-level employers admitting that up-skilling their employees is hard Nick Ismail Upskilling is hard and even though this is the case, the last few years have seen a big increase in the number of people teaching themselves to code, or brushing up on their data science skills, in order to better position themselves and their companies for the future. Managers and employees ...

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      Mentions: Canada Amazon Brazil
    6. Is user generated content fuelling data fatigue?

      Nick Ismail As the quest for better customer dialogue gains pace, user generated content has emerged as a key focus for 2017. Will it deliver on its promise or is there a very real danger of it muddying an already confused picture? Brands understand that consumers no longer rely just on the information they generate. Above-the-line advertising is an important tool but it’s a starting point; a stepping stone for today’s more complex interactions.

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    7. The next disruption: pervasive voice-first at work

      The next disruption: pervasive voice-first at work

      Home » Technology » Applications and development The next disruption: pervasive voice-first at work Opinion 13 January 2017 In the future workplace, you’ll use voice commands to tap into the machine learning capabilities of your company’s intranet COMMENT By utilising advancements in natural language processing, the future interactive intranet will also be able to convert words to text, which will, in turn, become part of the organisation’s valuable corporate memory that can then be searched, recalled and added to over time Nick Ismail Imagine a workplace that continuously adjusts based on artificial intelligence (AI) and your personal work graph ...

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      Mentions: Stanford Voice Cisco
    8. How artificial intelligence will support business growth in 2017

      Ben Rossi

      When creating a new AI-based app, there are many generic problems that are already being solved by other companies, for example face and gesture detection. Unless this is the main business and focus of the company, they will prefer to look for an out-of-the-box AI-as-a-service solution which will save them time, expertise and money.

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      Mentions: Amazon Apple Google
    9. 1 in 5 smartphone interactions will occur via VPAs within 2 years – Gartner

      Ben Rossi

      Advances in various technologies will drive users to interact with their smartphones in more intuitive ways, according to Gartner. The analyst firm predicts that, by 2019, 20% of all user interactions with the smartphone will take place via virtual personal assistants (VPAs). “The role of interactions will intensify through the growing popularity of VPAs among smartphone users and conversations made with smart machines,” said Annette Zimmermann, research VP at Gartner.

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      Mentions: Microsoft China Apple
    10. VR and machine predictions for 2017

      VR and machine predictions for 2017

      Nick Ismail David Eden from Tata Communications asks what technologies will shape the way people live, work and experience the world around us in 2017 and beyond. The article will also examine what barriers are standing in the way of some of most exciting and talked-about innovations today. VR and machine learning will enter the workforce While the hype might suggest otherwise, virtual reality (VR) won’t become mainstream in 2017. However, its industrialisation will start to gather momentum.

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      Mentions: James Bond Netflix
    11. Future tech trends: these technologies will transform businesses

      Nick Ismail Technology is advancing at a rapid rate, producing new, exciting and innovative solutions for businesses spanning a variety of industries. To find out more about the technology trends that are ready to drive society and business forward Information Age spoke to Mike Mason, head of technology at ThoughtWorks. Mason provided IA with a range of current technologies that are set to define human progress moving forward.

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      Mentions: Amazon Mason NLP
    12. Machine learning and AI technology in the hospitality industry

      COMMENT With the recent emergence of cloud and cluster computing, and by using scale-out methodology, hotels now have access to revenue management systems (RMS) that leverage machine learning and artificial intelligence (AI) technology to automatically collect and compute large amounts of complex and disparate data, convert it into a more manageable size and easily understood format, and determine the best possible room rate in real-time, as the market changes The hospitality industry has not always been at the forefront of high-tech innovation or implementation. Until recently, most of the bookings, transactions and administrative tasks at a hotel were handled manually ...

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      Mentions: RMS
    13. Machine learning and artificial intelligence technology in hospitality

      COMMENT With the recent emergence of cloud and cluster computing, and by using scale-out methodology, hotels now have access to revenue management systems (RMS) that leverage machine learning and artificial intelligence (AI) technology to automatically collect and compute large amounts of complex and disparate data, convert it into a more manageable size and easily understood format, and determine the best possible room rate in real-time, as the market changes The hospitality industry has not always been at the forefront of high-tech innovation or implementation. Until recently, most of the bookings, transactions and administrative tasks at a hotel were handled manually ...

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      Mentions: RMS
    14. Retail: the next big industry impacted by AI

      Retail: the next big industry impacted by AI

      Nick Ismail

      Artificial intelligence, intelligence as exhibited by machines, is not something that is new to this world. Nearly twenty years ago IBM’s supercomputer Deep Blue beat world chess champion Gary Kasparov. The win was symbolically significant and a sign that was catching up with human intelligence. Fast forward 20 years and the application of AI technologies is something we encounter on a regular basis.

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    15. Man versus machine: who is winning the race in translation?

      Man versus machine: who is winning the race in translation?

      'At the very least, businesses will want a human translator to post-edit the machine translations to ensure accuracy' Everyone who’s used a machine translation app like Google Translate, Babylon, Jibbigo or iLingual will have experienced the thrill: the first time you copy-paste text in a previously unfathomable language and it translates it, instantly. It’s intoxicating, and a little bit ‘Brave New World’, but along with that futuristic thrill comes a harsh reality.

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