Articles from destinationCRM.com

1. Allegiance Pledges to Be Social

   Explore Article destinationCRM.com (May 17 2010)

   Destination CRMAllegiance Pledges to Be SocialDestination CRMThe tool, through natural language processing, essentially scrapes all the open-ended comments that people give and enables that unstructured data to be ... (Read Full Article)
   

   Comment on Article Mentions:   VOC   EFM

2. Calling for Customer Experience Insight

   Explore Article destinationCRM.com (Mar 22 2010) Sentiment

   Destination CRMCalling for Customer Experience InsightDestination CRMUsing techniques including Natural Language Processing (NLP), machine learning/classification, and "sentiment extraction," text and data are effectively ...and more » (Read Full Article)
   

   Comment on Article Mentions:   Sid Banerjee

3. Customer Service by the People for the People

   Explore Article destinationCRM.com (Dec 3 2009)

   Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service. (Read Full Article)
   

   Comment on Article Mentions:   Customer Service   œAttensity Group

4. Web Self-Service Will Make You Great

   Explore Article destinationCRM.com (Jul 1 2009)

   Web Self-Service Will Make You GreatDestination CRMOver the years, chatbot technology has matured and incorporates multilingual natural language processing, enhanced subject-matter expertise and even ...and more » (Read Full Article)
   

   Comment on Article Mentions:   Autodesk   Lotus   Japan

5. Autonomy Interwoven Unveils Social Media Analytics Tool

   Explore Article destinationCRM.com (Jun 13 2009)

   While tracking through natural language processing (NLP) and understanding sentiment is not a new concept, what this release introduces is the ability to connect insight to something that changes dynamically, says Nathan Gilliatt, principal at ... (Read Full Article)
   

   Comment on Article Mentions:   Forrester Research

6. InsideView's Vision Of Social Sales

   Explore Article destinationCRM.com (May 13 2009)

   InsideView's Vision Of Social SalesDestination CRM, NYClaiming to offer more than mere social media monitoring, the SalesView Buzz tab uses natural-language processing and what the company calls "entity triangulation" to produce a "smart record" of an individual and her company. ... (Read Full Article)
   

   Comment on Article Mentions:   Google   Rand Schulman   San Francisco

7. The Business Intelligence Advantage

   Explore Article destinationCRM.com (Jan 21 2009)

   4 This new approach marries two existing technologies: search and sophisticated natural language processing. With this approach, when a user enters a search ... (Read Full Article)
   

   Comment on Article Mentions:   Forrester Research

8. Microsoft Goes Automated With its Service Agent

   Explore Article destinationCRM.com (May 5 2008)

   Built on the core technology from Colloquis Inc. -- a provider of conversational online business solutions that feature natural-language-processing ... (Read Full Article)
   

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9. SAS Gets Structured for the Unstructured

   Explore Article destinationCRM.com (Mar 20 2008)

   SAN ANTONIO, TEXAS -- As a centerpiece of its user conference here this week, SAS Institute announced yesterday its acquisition of Teragram, a provider of natural language processing (NLP) and advanced linguistic technology. (Read Full Article)
   

   Comment on Article Mentions:   San Antonio   Texas   SAS Institute Inc.

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