1. Articles from cmswire.com

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    1. Machine Learning Ushers in a New Era of Customer Experience

      Machine Learning Ushers in a New Era of Customer Experience

      CHANNEL: Customer Experience Machine learning is bringing customer experiences to whole new levels of personalization, satisfaction and success PHOTO: James Pond Customer experience initiatives are getting stuck with quite a few weighty labels lately: next key battleground, primary competitive differentiator, table stakes. And momentum for this topic is not slowing anytime soon.

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      Mentions: IDC
    2. Managing an Enterprise Search Migration

      CHANNEL: Information Management Enterprise search migration is no easy task. Get it wrong and it can be months before your users trust the new platform PHOTO: Gareth Davies If your business still using a Google Enterprise Search Appliance (ESA), the clock is ticking on finding a search platform replacement . Many alternate platforms are of course available, but the challenges of a search migration really begin after you've chosen your new solution.

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      Mentions: Idf
    3. Fuel Global Customer Experiences with Automation and Machine Learning

      Fuel Global Customer Experiences with Automation and Machine Learning

      'There may be global products, but there are no global people' — businesses serving a diverse audience need to keep this advice in mind PHOTO: Andrew Butler To create content that is culturally relevant for local markets and individual customers means delivering locally relevant and engaging experiences. It requires a customer-first focus, regardless of where your customers live.

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      Mentions: Digital SAP
    4. Intelligent Virtual Assistants: Improving, But Still Not AI

      Intelligent Virtual Assistants: Improving, But Still Not AI

      CHANNEL: Digital Experience The upside from the increased investment in intelligent voice agents is an opportunity for businesses to revamp their old, out of date IVR technology PHOTO: Crystal [24]7, provider of intent-driven customer experience applications, rolled out AIVA, its conversational virtual agent for self-service in mid-August. It was just the latest move in the growing self-service customer experience space.

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    5. Evergage Lands $10M Funding Round, Episerver Hires New CIO and More News

      Evergage Lands $10M Funding Round, Episerver Hires New CIO and More News

      CHANNEL: Digital Experience It was a good week for funding last week, as multiple companies landed funding to support their growth PHOTO: Alberto .... Evergage, a Somerville, Mass.–based SaaS personalization platform, has secured $10 million in Series C funding to double down on its customer experience. The round — which brings Evergage's total venture funding to $31.5 million — was led by Arrowroot Capital, with participation from previous investors G20 Ventures and PJC.

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    6. Microsoft, Box Top Gartner’s New Content Collaboration Platforms MQ

      Microsoft, Box Top Gartner’s New Content Collaboration Platforms MQ

      CHANNEL: Digital Workplace Box CEO Aaron Levie's team scored high marks in Gartner's Magic Quadrant on Content Collaboration Platforms. PHOTO: Robert Scoble Wipe the term Enterprise File Sync and Share (EFSS) off your jargon list and replace it with the evolving concept of what Gartner is calling "Content Collaboration Platforms" (CCP). The research firm released its Magic Quadrant for Content Collaborations Platforms report (fee required) July 25. The shift isn’t really all that surprising.

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    7. Tableau Acquires ClearGraph to Raise Augmented Intelligence Play

      Tableau Acquires ClearGraph to Raise Augmented Intelligence Play

      CHANNEL: Analytics ClearGraph team members, from left to right: Naomi Bancroft, Ryan Atallah, Andrew Vigneault and Vidya Setlur. Tableau, a Seattle-based business intelligence and analytics provider, announced this morning that it has acquired ClearGraph. Based in Palo Alto, Calif., ClearGraph provides smart data discovery and data analysis natural language query solutions. The purchase price has not been disclosed.

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    8. Qualtrics Raises Its Experience Management Play with New IQ Engine

      Qualtrics Raises Its Experience Management Play with New IQ Engine

      When Qualtrics raised $180 million in a Series C funding round in April, it was pretty clear it had something big in the works. Now we know what it is. Today the experience management (XM) platform provider, which is co-headquartered in Salt Lake City, Utah and Seattle, announced Qualtrics iQ, a predictive intelligence and machine learning engine that uncovers trends in survey data, identifies the drivers behind those trends and recommends the most impactful courses of action. Another AI Engine?

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    9. Microsoft Lays Out Its AI Ambitions

      Microsoft Lays Out Its AI Ambitions

      CHANNEL: Information Management While most of the Microsoft faithful focused on the Inspire conference, the company held a smaller, but just as important meeting in London PHOTO: Microsoft As Microsoft partners and customers watched Satya Nadella take the stage at the Inspire conference this week in Washington, D.C., Harry Shum, executive vice president of Microsoft’s AI and Research Group was speaking at an entirely unrelated, but arguably as important, meeting in London.

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    10. New Tools for All Hands Meetings

      New Tools for All Hands Meetings

      CHANNEL: Digital Workplace All hands meetings serve a purpose, but they need to be run effectively to gain their full value PHOTO: Thomas van de Weerd Anyone who's worked in a large organization in the last decade has experienced an “all hands meeting.” Usually called by an executive or a department head to broadcast information to employees, these meetings tend to be one-to-many, with little support for interactivity.

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    11. Stephen Robinson: Align Your Digital Workplace with Business Objectives

      Stephen Robinson: Align Your Digital Workplace with Business Objectives

      CHANNEL: Digital Workplace Every day, Stephen Robinson faces the challenge of how to transform the working environment for global food producer Cargill’s 150,000 employees. As digital communications manager in Cargill’s corporate affairs department, Robinson is responsible for “evolving and honing” the organization’s internal digital strategy and intranet and heads the development of new digital workplace strategy.

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    12. When Is Machine Learning Right for Enterprise Search?

      When Is Machine Learning Right for Enterprise Search?

      CHANNEL: Information Management The decision to pursue machine learning for cognitive search isn't always straightforward PHOTO: Pleuntje Artificial intelligence (AI) and its little brother machine learning (ML) are receiving tremendous hype — and deservedly so. From smart cars to computer-assisted medical diagnoses, machine learning is an incredibly powerful technology that has only scratched the surface of the impact it will eventually have on the world.

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      Mentions: Google
    13. Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

      Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

      CHANNEL: Digital Experience Facebook's ParlAI has high ambitions for the future of AI and NLP, but it's a future that's far off PHOTO: Bill Benzon One of Facebook's more forward-looking artificial intelligence initiatives is ParlAI (pronounced par-lay), a recently-released open source platform developed by the Facebook AI Research team. Its raison d'etre is to create and test dialog models and then multi-task and train these models over many datasets at once.

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    14. When Search Becomes Your Digital Assistant

      When Search Becomes Your Digital Assistant

      CHANNEL: Digital Workplace The confluence of search innovations and voice search has opened up a whole new realm for enterprise search PHOTO: “Interactive Dialogue” by Santi Siri is licensed under CC BY 2.0 Innovation comes from unexpected places. After all, if it came from expected places, it wouldn’t be innovative, would it? A number of things have recently come together to put search and search engines in a whole new light.

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    15. Email Isn't the Enemy, The Fight For Our Limited Attention Is

      Email Isn't the Enemy, The Fight For Our Limited Attention Is

      Email isn't the problem, it's a symptom of the battle for our attention Is email really a scourge that needs to be eradicated? If you read the popular business press in the last few weeks, you just might think so. A recent Wall Street Journal article, " Beware Collaboration-Tool Overload ," quotes an enterprise IT manager boasting that by adopting the new Microsoft Teams, email traffic has declined by more than 30 percent ... as if the goal of effective collaboration is to reduce email traffic.

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    16. Companies Showcase AI, Analytics at Forrester Tech Event

      Companies Showcase AI, Analytics at Forrester Tech Event

      CHANNEL: Digital Experience Forrester Research gives startups a chance to showcase their technology at its tech mixer event. PHOTO: Forrester Companies of all sizes, including startups, are eagerly embracing technologies like artificial intelligence (AI), natural language processing (NLP) and machine learning. Startups focus on technology that helps companies be agile and lean.

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    17. A Test: Which Vendor Wins at Sentiment Analysis?

      A Test: Which Vendor Wins at Sentiment Analysis?

      Businesses could benefit from early detection of negative sentiments in Enterprise Social Networks. PHOTO: Andrew Nolan Natural language processing and sentiment analysis have been popular artificial intelligence (AI) research topics for decades now. Early sentiment analysis efforts were typically applied to significant bodies of text, like movie or book reviews.

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      Mentions: Stanford Mary
    18. Vannevar Bush Points the Way to a New Era of Computing

      Vannevar Bush Points the Way to a New Era of Computing

      CHANNEL: Digital Workplace Seventy years after Vannevar Bush introduced the idea of the memex, his plans seem more relevant than ever before PHOTO: public domain Vannevar Bush was serving as head of the U.S. Office for Scientific Research and Development (OSRD) during WWII when he was confronted by a huge problem — a problem that might sound familiar today. The problem was information overload.

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      Mentions: NLP
    19. Why Machine Learning Moves the Needle for Marketers

      Why Machine Learning Moves the Needle for Marketers

      Machine learning helps marketers turn data to insights and cause a noticeable change. PHOTO: C. Jill Reed Marketing and sales seemed to be much easier in the past. Customers simply visited a retail shop, where they could ask a knowledgeable salesperson about a product they discovered in a local newspaper. In recent years, the ubiquity of the internet and a state-of-the-art technology changed everything. Customers became prosumers, well informed about the product before the purchase.

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      Mentions: Amazon Netflix
    20. Intelligent, Cognitive, AI-Based Search: Reasons for Optimism

      Intelligent, Cognitive, AI-Based Search: Reasons for Optimism

      (Second article in a two-part series ) AI, machine learning, Natural Language Processing (NLP) and search all date to the dawn of computing. Huge amounts of research and multiple waves of hype have happened in all of them over the past 40 years. But there are good reasons that this wave of technology has particular promise now.

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    21. How Machine Learning Uncovers Hidden Correlations for Marketers

      How Machine Learning Uncovers Hidden Correlations for Marketers

      AI, along with the subset of machine learning, can help marketers do their jobs more effectively. PHOTO: Abigail Keenan There has been trepidation among marketers when it comes to artificial intelligence (AI). The main concern seems to be, “is it coming for my job?” The reality is AI, and particularly the subset of machine learning, are tools that can help marketers do their jobs more effectively — not replace them altogether.

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    1-24 of 97 1 2 3 4 »
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